Refund policy

Last updated: 07.03.2025

At Candleholm, we believe in intentional purchases and mutual respect. If something’s not right with your order, we’re here to make it right.

🔁 Returns

We offer a 30-day return policy — meaning you have 30 days from the date of delivery to request a return.

To be eligible:

  • Your item must be unused, unworn, unwashed

  • In its original packaging, with tags intact

  • You must provide a receipt or proof of purchase

To start a return, email us at 📩 candleholm24@gmail.com with your order number and reason for return.

📦 Return Address:
[Insert your return address here]
(We’ll send the full return label and instructions once approved.)

❗Important: Items sent back without first requesting a return will not be accepted.

📦 Damaged or Incorrect Items

Please inspect your order upon arrival. If it’s damaged, defective, or incorrect, contact us immediately. We'll fix it — fast.

🚫 Non-Returnable Items

We do not accept returns on:

  • Sale items or gift cards

  • Custom or personalized products

  • Personal care items (e.g. soaps, skincare)

  • Perishables (e.g. food, plants, flowers)

  • Hazardous materials (e.g. flammable liquids or gases)

Not sure if your item qualifies? Email us.

🔄 Exchanges

Want to exchange something?
The quickest way is to return the item, and place a new order once your return is accepted.

🇪🇺 EU Customers — 14-Day Right to Cancel

If your item was shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason — no explanation needed.

As above, items must be unused, in original packaging, and accompanied by proof of purchase.

💰 Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved.
If approved, your refund will be processed back to your original payment method within 10 business days.

💳 Please allow extra time for your bank or credit card provider to post the refund.

If it’s been more than 15 business days since approval and you haven’t received your refund, email us at info@candleholm.com